PLACING AN ORDER

Orders can be placed online at www.globalprotection.com, by phone at 888-714-2200, or by fax at 888-717-2200. Our Customer Service department is available to assist you Monday through Friday, 8:30 AM to 5:00 PM EST. Orders processed by 2PM EST are generally shipped within 24 to 48 hours.

Accepted methods of payment include pre-paid check or money order, Visa, MasterCard, American Express and Discover. Net-30 terms are available upon request, pending a credit check. Once payment terms are established, Purchase Orders may be accepted.  

SHIPPING METHODS

Shipments are sent from Boston, Massachusetts via UPS Ground and generally arrive in 3-8 business days to destinations in the continental United States. Shipping confirmation including UPS Tracking Number will sent to purchaser upon request.  

FREIGHT CHARGES

For qualified distributors, prepaid freight is available for orders over $1,000.  

Non-Profit organizations with a valid 501c3 number will be eligible for free shipping on bulk items according to the following terms:
  • The total for the order must be $250 or more per shipping location. Orders under $250 are charged a shipping fee of 10% of the order total, with a minimum freight charge of $10.
  • Bulk condoms and lubricants in cases of 500 or 1000 are eligible for free shipping. All other items are not eligible for free shipping, including condom keychains, retail products, and bottled lubricants. If an order includes items that are not eligible for free shipping, the freight charge is 10% of the total for those items, with a minimum freight charge of $10.
  • Free shipping is only available within the continental United States. Shipping charges apply to orders outside the continental United States, including Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands.
  • An additional shipping surcharge will apply to residential addresses.
  • Additional carriers and expedited shipping options are available upon request, with an additional charge.

BACKORDERS

In the event an item is temporarily out of stock, you will be provided with the anticipated shipping date. The other items on your order will be fully processed and shipped. Payment for backordered items and related shipping costs are not due until item is available, unless the order was placed online with a credit card. In some cases a substitution of a similar product may be offered.     

PRODUCT RETURNS

The following policies are effective for all accounts as of April 1, 2019.

A pre-approved Return Authorization Number is required for all returns. To request a Return Authorization, please contact Customer Service or your Account Manager.

All returned items must be in new, unused, and unopened condition and in full cases. Expired product is not eligible for return.

Using the original packaging, please prepare the item by clearly marking the Return Authorization number next to the address label. A refund will be issued once the item is returned and inspected.

Global Protection may apply a Restocking Fee of 20% of the selling price to product returns. This fee will not apply to:
  • Products shipped to the customer in error.
  • Damaged or defective product returned within 21 days of purchase.


The cost of disposal of any damaged, expired, discontinued or unused product, including any disposables such as packaging materials, is solely the responsibility of the customer.

AUDIT POLICY

Global Protection respects the right of customers to employ auditors to identify and resolve financial inconsistencies per our vendor contracts.
  • Requests for adjustments based on inventory must be submitted within 12 months of product purchase.
  • Requests for adjustment based on POS scan, including co-op and promotional allowances, must be submitted within 12 months of scan.




All requests for audit adjustments will be verified prior to acceptance.

If you have any questions regarding Global Protection Corp’s shipping policy, please contact Customer Service at 888-714-2200.